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Ashley Furniture warranty



Ashley Furniture offers one of the best warranty programs in the business, although it would be helpful to learn as much as you can about the company’s policies even before you make a purchase. Here is some information on how you can make the best of the warranty.

Under the terms of the Ashley Furniture warranty, all orders placed on the company website will be subjected to the company terms and conditions. Every order placed will effectively become binding once you have accepted it. You should therefore make certain to check every detail related to your order before placing it.

In some cases, Ashley Furniture may refuse to accept an order if the product ordered is out of stock or otherwise unavailable. The company may also refuse an order if a pricing or product description error has been detected, or if payment authorization is unavailable.

Returns and cancellations can be made for up to 7 days after the items to be returned have been delivered. If this seems to be too short a period to avail of the Ashley Furniture warranty, the good news is that the company also features a “goodwill policy” that allows you to hold on the merchandise for as long as 28 days within the date of purchase.

All products to be returned should be shipped back to the company in pristine and perfect condition with their original packaging. Products intended for full or partial assembly should be returned without having been installed. In order to facilitate the collection and return processes, you may contact the customer support staff in order to request a viewing.

Under the terms of the Ashley Furniture warranty, mattresses that have been opened cannot be returned until after it has been confirmed defective by a company-appointed inspector.

The Ashley Furniture warranty also covers incidences of defect and damage. It is especially important to check the condition of your order in order to determine whether any damage has occurred during shipping. You should therefore unwrap your order and examine it thoroughly so you will have enough time to file a complaint within the 3-day grace period.

With all products, the company reserves the right to inspect and correct any issues with the client software. If the product is deemed to be in good condition and there are no notable defects, you will be refunded your purchase price according to the terms of the warranty.



















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